You must notify the restaurant where you placed the food order immediately if you decide to cancel your Food order, preferably by phone, and quote your Online order number. If the restaurant accepts your cancellation, no cancellation fee applies. If the restaurant refuses cancellation, e.g. because preparation of Food Delivery has been completed and/or Food delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any online order, which has been already dispatched. Advance orders are also subject to this cancellation policy.
If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.